Politica de Confidențialitate

1. Introduction

Welcome to Inci Dis International Dental Clinic ("we," "our," or "us"). We are committed to protecting your privacy and personal data. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website or use our services.

By using our website or services, you consent to the data practices described in this policy. If you do not agree with this policy, please do not use our website or services.

2. Information We Collect

2.1 Personal Information

We may collect personal information that you voluntarily provide when you:

• Fill out a contact or consultation request form
• Contact us via WhatsApp, phone, or email
• Subscribe to our newsletter
• Schedule an appointment

This information may include:

• Name and surname
• Email address
• Phone number
• Country of residence
• Information about your dental concerns or treatment interests

2.2 Automatically Collected Information

When you visit our website, we may automatically collect certain information, including:

• IP address and approximate location
• Browser type and version
• Device type and operating system
• Pages visited and time spent on pages
• Referring website or source
• Click patterns and navigation behavior

2.3 Marketing and Advertising Data

If you arrive at our website through an advertisement, we may collect:

• Google Ads click identifiers (gclid, wbraid, gbraid)
• Campaign and ad group information
• UTM parameters (source, medium, campaign, term, content)
• Landing page URL and timestamp

3. How We Use Your Information

We use the collected information for the following purposes:

• Providing Services: To respond to your inquiries, schedule consultations, and provide dental treatment information
• Communication: To contact you regarding your inquiry, appointments, or follow-up care
• Improvement: To improve our website, services, and user experience
• Marketing: To send promotional materials (with your consent) and measure advertising effectiveness
• Analytics: To analyze website traffic and user behavior to optimize our services
• Legal Compliance: To comply with applicable laws and regulations

4. Cookies and Tracking Technologies

4.1 What Are Cookies?

Cookies are small text files stored on your device when you visit our website. They help us recognize your device and provide a better user experience.

4.2 Types of Cookies We Use

• Essential Cookies: Necessary for the website to function properly (always active)
• Analytics Cookies: Help us understand how visitors interact with our website (Google Analytics)
• Advertising Cookies: Used to deliver relevant advertisements and track campaign performance (Google Ads)
• Functionality Cookies: Remember your preferences and settings

4.3 Your Cookie Choices

When you first visit our website, you will be presented with a cookie consent banner. You can choose to accept all cookies or reject non-essential cookies. You can also manage your cookie preferences through your browser settings.

We use Google Consent Mode v2 to respect your cookie preferences. If you reject non-essential cookies, we will not collect advertising or analytics data.

5. Third-Party Services

We use the following third-party services that may collect and process your data:

5.1 Google Services

• Google Tag Manager: Manages tracking scripts on our website
• Google Analytics: Analyzes website traffic and user behavior
• Google Ads: Delivers and measures advertising campaigns

For more information about Google's data practices, visit: Google Privacy Policy

5.2 Communication Platforms

• WhatsApp: For direct communication with our team
• Zapier: For processing form submissions and workflow automation

6. Data Sharing and Disclosure

We do not sell your personal information. We may share your data with:

• Service Providers: Third-party companies that help us operate our business
• Legal Requirements: When required by law, court order, or governmental authority
• Business Transfers: In connection with a merger, acquisition, or sale of assets
• With Your Consent: When you have given explicit permission

7. Data Security

We implement appropriate technical and organizational security measures to protect your personal data against unauthorized access, alteration, disclosure, or destruction.

8. Your Rights

Depending on your location, you may have the following rights regarding your personal data:

• Access: Request a copy of your personal data
• Rectification: Request correction of inaccurate data
• Erasure: Request deletion of your data
• Restriction: Request limitation of data processing
• Portability: Request transfer of your data
• Objection: Object to processing based on legitimate interests
• Withdraw Consent: Withdraw previously given consent at any time

9. Contact Us

If you have questions about this Privacy Policy or wish to exercise your rights, please contact us: